Applied AI by The Information Staff

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Applied AI

By The Information Staff

Applied AI focuses on deep storytelling and reporting around the application of AI in business and beyond. From how companies drive innovation, support their customers, and foster collaboration with their teams, to how CEOs are applying AI to optimize their organizations.

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Recent Editions

Photo via Getty Images

‘Guardian’ Apps Aim to Stop AI Agents From Going Rogue

By Laura Bratton · Mar 31, 2026 3:28pm PDT

As rogue AI agents cause security problems and product outages even at sophisticated companies such as Meta and Amazon, major firms such as ServiceNow as well as startups are developing new AI to monitor and stop them.The new AI, also known as guardian AI agents, comes in the form of a cloud application and can be laborious to set up. To use a... As rogue AI agents cause security problems and product outages even at sophisticated companies ...

Art by Mike Sullivan

Ozempic Maker Says AI Agents Are Shortening Its Clinical Trials

By Aaron Holmes · Mar 26, 2026 11:00am PDT

In the ultracompetitive world of drug development, getting a new medication on the market as fast as possible can have major business implications. There’s perhaps no better recent example than Novo Nordisk, which has generated nearly $100 billion in sales of weight loss drugs Ozempic and Wegovy while trying to fend off competition from Eli... In the ultracompetitive world of drug development, getting a new medication on the market as fast...

Slack, Workday and LinkedIn Are Resisting Customers’ AI Agents

Slack, Workday and LinkedIn Are Resisting Customers’ AI Agents

By Laura Bratton · Mar 24, 2026 1:24pm PDT · 1 comment

Every day seems to bring new excitement—or in the case of Amazon employees, trepidation—around AI agents that aim to perform any white-collar task involving a computer. Monday night, for instance, Anthropic announced its latest march in this direction with a version of its Claude chatbot that can take over your computer and operate any... Every day seems to bring new excitement—or in the case of Amazon employees, trepidation—around AI...

Art via Getty Images

Cohesity CIO Shows How AI Can Eat Into Revenues of ServiceNow, Splunk

By Aaron Holmes · Mar 19, 2026 12:05pm PDT · 1 comment

Art via Getty Images

Cohesity CIO Shows How AI Can Eat Into Revenues of ServiceNow, Splunk

By Aaron Holmes · Mar 19, 2026 12:05pm PDT · 1 comment

The debate over whether AI might replace traditional enterprise apps such as Salesforce, ServiceNow, SAP, and Workday often ignores a more likely near-term scenario: that AI will stop some customers increasing their spending on those apps.Brian Spanswick, chief information officer at data security firm Cohesity, which generates more than $2... The debate over whether AI might replace traditional enterprise apps such as Salesforce,...

Palantir CEO Alex Karp via Getty

Palantir Has What OpenAI and Anthropic Want

By Laura Bratton · Mar 17, 2026 12:50pm PDT · 1 comment

Anthropic and OpenAI have leaned heavily into serving businesses with AI agents that automate white collar tasks and software that helps businesses manage these agents. The two AI developers are even competing to sign up private equity firms to create joint ventures that would sell AI to the PE firms’ portfolio companies, my colleagues... Anthropic and OpenAI have leaned heavily into serving businesses with AI agents that automate...

Oracle Chairman Larry Ellison with former Microsoft chair Bill Gates. Photo via Getty

Oracle’s Answer to the SaaS Slump: Free AI Features

By Kevin McLaughlin · Mar 12, 2026 2:39pm PDT

Investors’ fears that AI could dampen spending on traditional business applications have wreaked havoc on the shares of companies like Salesforce, ServiceNow and Workday. But Oracle executives this week cited how businesses can use Oracle’s AI tools as evidence that Oracle is immune to the so-called Saaspocalpyse. On an earnings call... Investors’ fears that AI could dampen spending on traditional business applications have wreaked...

Judson Althoff, CEO of Microsoft's commercial business. David Paul Morris/Bloomberg via Getty Images.

Microsoft Doubles Down on Seat-Based Pricing For AI

By Aaron Holmes · Mar 10, 2026 10:30am PDT

Microsoft appears to be betting that its tried-and-true subscription pricing model for software is here to stay, even in the era of AI agents that run 24/7, and that customers will be OK with ever-higher prices.Microsoft on Monday announced a new AI subscription bundle that combines Office 365 and with 365 Copilot, a suite of AI tools for... Microsoft appears to be betting that its tried-and-true subscription pricing model for software...

Alibaba headquarters in Hangzhou, China via Getty Images

Alibaba is Moving Faster Than Amazon and OpenAI in AI For Commerce

By Juro Osawa and Qianer Liu · Mar 5, 2026 10:53am PST

Alibaba headquarters in Hangzhou, China via Getty Images

Alibaba is Moving Faster Than Amazon and OpenAI in AI For Commerce

By Juro Osawa and Qianer Liu · Mar 5, 2026 10:53am PST

Last week, my colleague Qianer tested an AI agent inside Alibaba’s Qwen app, which resembles ChatGPT. She asked to get a ticket to see Pegasus 3, a comedy film about a race car driver that has been topping the Chinese box office. The agent found the nearest theater showing the movie and recommended seats and screening times for later in the day.... Last week, my colleague Qianer tested an AI agent inside Alibaba’s Qwen app, which resembles...

Amazon CEO Andy Jassy. David Paul Morris/Bloomberg via Getty Images.

What OpenAI’s ‘Stateful’ AI is Good For

By Aaron Holmes · Mar 3, 2026 12:10pm PST · 2 comments

OpenAI and Amazon last week said they were developing a new cloud service for a new generation of AI agents, but their description of the service generated confusion among AI buyers. Let’s clear it up.The new AI cloud service aims to help Amazon Web Services customers develop custom AI agents— powered by OpenAI technology—to automate business... OpenAI and Amazon last week said they were developing a new cloud service for a new generation of...

Marc Benioff. Photo by Krisztian Bocsi/ Getty Images

From ‘Parasites’ to ‘SaaSquatch,’ Salesforce and Workday Leaders Take Swipes at AI Rivals

By Kevin McLaughlin and Laura Bratton · Feb 26, 2026 12:38pm PST

Leaders from Salesforce, Workday and Snowflake tried different tactics this week to show they’re benefiting from AI and will emerge as winners—even though their fast-growing AI products aren’t boosting overall revenue growth, fueling concerns known as the SaaSpocalpyse. (See details of their financial results here, here and here.) Some... Leaders from Salesforce, Workday and Snowflake tried different tactics this week to show they’re...

Anthropic CEO Dario Amodei via Getty Images

Anthropic and OpenAI Take Different Stances On Disrupting Software Incumbents

By Laura Bratton, Stephanie Palazzolo and Aaron Holmes · Feb 24, 2026 11:58am PST · 1 comment

Anthropic on Tuesday unveiled new details of how businesses could use its Claude Cowork AI software to access and use data stored in enterprise apps, including DocuSign, LegalZoom and Salesforce. Given the recent market jitters about the disruptive impact of AI on these software firms, you’d think the news would have depressed stocks even more.... Anthropic on Tuesday unveiled new details of how businesses could use its Claude Cowork AI...

Art via Shutterstock/Mike Sullivan

How Amazon Tracks Employee AI Usage—and Measures Results

By Catherine Perloff · Feb 19, 2026 11:00am PST

Art via Shutterstock/Mike Sullivan

How Amazon Tracks Employee AI Usage—and Measures Results

By Catherine Perloff · Feb 19, 2026 11:00am PST

Amazon prides itself on being data obsessed, and its approach to tracking its own employees’ use of AI has been no different. Amazon has been using an internal system called Clarity to track how often employees use AI tools in their work, two people with knowledge of the tracking said. (Clarity also tracks other things about employees, such... Amazon prides itself on being data obsessed, and its approach to tracking its own employees’ use...

Ben McMillan, founder and chief investment officer at IDX Advisors. Photo via YouTube

How One Investment Firm is Using AI to Cut Software Costs

By Kevin McLaughlin · Feb 17, 2026 10:37am PST

Brokerage stocks were among the latest stocks to sell off last week on fears artificial intelligence would replace the financial institutions’ role as investment advisers. While those worries may be overblown, it’s easy to see why traders are skittish. Take the case of IDX Advisors, a Scottsdale, Ariz.-based asset management firm with... Brokerage stocks were among the latest stocks to sell off last week on fears artificial...

Photo by David Paul Morris/ Getty Images

The Looming Battle Over Agent Management Software

By Kevin McLaughlin and Aaron Holmes · Feb 12, 2026 11:05am PST

The next big AI battleground will be centered on software for managing agents, helping businesses handle the growing suite of AI agents they’re using from different providers, as we reported today. On that front, the older enterprise software firms feel they have advantages over OpenAI and Anthropic.That advantage boils down to software firms’... The next big AI battleground will be centered on software for managing agents, helping businesses...

Entire founder Thomas Dohmke. Credit: Mustafa Yalcin/Getty Images

GitHub’s Ex-CEO Bets On a Future in Which Humans No Longer Look at Computer Code

By Aaron Holmes · Feb 10, 2026 10:41am PST

Peter Steinberger, creator of OpenClaw, an AI agent that has taken the developer world by storm, recently made a stunning statement: he doesn’t even look at much of the AI-generated code he uses to make the agent. That could soon become the norm for a majority of people developing applications, said former GitHub CEO Thomas Dohmke. This... Peter Steinberger, creator of OpenClaw, an AI agent that has taken the developer world by storm,...

Nvidia CEO Jensen Huang. Photo by Fabrice/Getty Images

Nvidia CEO Becomes the Latest SaaS Defender—Sort Of

By Amir Efrati · Feb 5, 2026 10:30am PST · 2 comments

Nvidia CEO Jensen Huang. Photo by Fabrice/Getty Images

Nvidia CEO Becomes the Latest SaaS Defender—Sort Of

By Amir Efrati · Feb 5, 2026 10:30am PST · 2 comments

Simmering anxieties about AI’s threat to subscription software have turned into a raging nervous breakdown on Wall Street in the past week, thanks in part to Anthropic’s recent AI launches (and despite Anthropic's own love for SaaS apps). Even Palantir, which has lately posted blockbuster growth, has been caught up in the selloff.Enter Jensen... Simmering anxieties about AI’s threat to subscription software have turned into a raging nervous...

Meta CEO Mark Zuckerberg. Photo by Getty Images

Meta Officially Ties Employee Performance to AI Usage; Microsoft On OpenClaw Security Risks

By Jyoti Mann and Aaron Holmes · Feb 3, 2026 10:31am PST · 3 comments

Businesses such as Microsoft are increasingly nudging their employees to utilize AI to get more done. Others are forcing the issue.One of the biggest firms to take the more aggressive path is Meta Platforms, which at the end of December had 78,865 employees. Businesses such as Microsoft are increasingly nudging their employees to utilize AI to get more...

Microsoft Commercial CEO Judson Althoff. David Paul Morris/Bloomberg.

Microsoft Reveals It’s the No. 2 Seller of AI Apps Behind OpenAI

By Aaron Holmes · Jan 29, 2026 10:30am PST · 6 comments

Microsoft’s slightly-slowing growth in cloud server rentals cast a pall over its quarterly earnings report on Wednesday, but the company had a salve to numb that sting: It’s generating significant revenue from AI software subscriptions.During its earnings call, CEO Satya Nadella revealed one of the most hotly anticipated figures investors and... Microsoft’s slightly-slowing growth in cloud server rentals cast a pall over its quarterly...

Anthropic CEO Dario Amodei via Getty

Anthropic and JPMorgan Seem to Agree That AI Isn’t Eating Enterprise Apps Yet

By Amir Efrati and Kevin McLaughlin · Jan 27, 2026 11:37am PST

AI has been a frequent bogeyman to software stocks in the past year, with investors worried that AI agents could erode seat-based subscription pricing models and long-term growth. Shares of big incumbents such as Salesforce, Workday, Hubspot, ServiceNow and Adobe are down anywhere from 29% to 58% in that time frame, prompting some analysts... AI has been a frequent bogeyman to software stocks in the past year, with investors worried that...

OpenAI CFO Sarah Friar. Screenshot via World Economic Forum.

OpenAI Plans to Take a Cut of Customers’ AI-Aided Discoveries

By Amir Efrati · Jan 22, 2026 10:30am PST · 3 comments

OpenAI CFO Sarah Friar. Screenshot via World Economic Forum.

OpenAI Plans to Take a Cut of Customers’ AI-Aided Discoveries

By Amir Efrati · Jan 22, 2026 10:30am PST · 3 comments

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